Privacy Policy

Introduction

At Pyrostorm Quintel Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last Updated: January 1, 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Passport or identification details (as required by law)
• Guest preferences and special requests
• Communication records with our hotel

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (with consent)
• CCTV recordings in public areas for security purposes

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Personalizing your stay experience
• Processing payments and managing billing
• Communicating about your reservation and stay
• Marketing communications (with your consent)
• Complying with legal requirements and regulations
• Ensuring security and safety of guests and property
• Improving our services and website functionality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with hotel operations
• Legal Requirements: When required by law or legal process
• Safety and Security: To protect guests, staff, and property
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize disclosure

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure data storage systems with limited access
• Regular security audits and updates
• Employee training on data protection practices
• Physical security measures for paper records
• Incident response procedures for data breaches

Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Withdrawal: Withdraw consent for marketing communications
• Complaint: File a complaint with privacy authorities
• Data Portability: Request transfer of your data

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Guest records: 7 years after your last stay
• Payment information: As required by financial regulations
• Marketing communications: Until you unsubscribe
• Website analytics: Up to 24 months
• CCTV recordings: 30 days unless required for investigations

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Providing notice during the booking process

Your continued use of our services after such changes constitutes acceptance of the updated policy.